Privacy Policy
Last Updated: October 08, 2026
Introduction
At Terrain Tactics 4x4 ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website terraintactics4x4.co.za and use our services.
This policy complies with the South African Protection of Personal Information Act (POPIA), Act 4 of 2013, and other applicable data protection laws.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Create an Account: Username, email address, full name, phone number, password (stored in encrypted format)
- Place an Order: Billing and shipping addresses including full name, phone number, street address, city, province, postal code
- Submit Enquiries: Name, email address, phone number, message content, preferred contact times
- List Classifieds: Contact information, location, item details, images
- Complete Seller Verification: Identification documents (driver's license, passport, or ID card) including photo, full name, ID number, date of birth, and address as shown on the document. This information is collected exclusively for seller verification purposes to maintain marketplace trust and safety.
- Contact Us: Name, email, phone number, and any information included in your message
Seller Verification & ID Documents
To post classified listings, sellers must complete verification by submitting a valid South African identification document. We collect and process this information under POPIA for the following lawful purposes:
- Fraud prevention and platform security
- Identity verification to protect buyers and maintain trust
- Compliance with FICA and Consumer Protection Act requirements
- Dispute resolution between buyers and sellers
Security & Retention: ID documents are stored in encrypted, access-controlled systems. Only authorized administrators can access them. Documents are automatically deleted 90 days after verification is completed. You may request early deletion at any time.
1.2 Payment Information
Payment transactions are processed through PayFast, a secure payment gateway. We store:
- Payment transaction ID and status
- Payment amount and currency
- Payment gateway reference numbers
Important: We do not store your full credit card details, CVV numbers, or complete banking information. These are handled securely by PayFast.
1.3 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version
- Usage Data: Pages visited, time spent on pages, referral URLs, IP address
- Session Information: Session ID, unique visitor identification
- Event Tracking: Event views and registrations you interact with
- Location Data: Approximate geographic location based on IP address (country and city level)
1.4 Security and Authentication Data
For security purposes, we collect:
- Failed login attempts and timestamps
- IP addresses of login attempts
- Security event logs
- Account lock status and duration
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Maintain Our Services
- Process and fulfill your orders
- Manage your account and provide customer support
- Process vehicle enquiries and forward them to partner dealerships
- Enable classified listing functionality
- Manage event registrations and attendance
2.2 To Communicate With You
- Send order confirmations and shipping notifications
- Respond to your enquiries and support requests
- Provide updates about events and services you've expressed interest in
- Send administrative information and important notices
2.3 To Improve Our Services
- Analyze website usage patterns and visitor behavior
- Understand which products and content are most popular
- Improve website performance and user experience
- Track conversion rates and optimize our offerings
2.4 Security and Fraud Prevention
- Protect against unauthorized access to accounts
- Detect and prevent fraudulent transactions
- Monitor for suspicious activity and security threats
- Comply with legal obligations and law enforcement requests
2.5 Marketing and Business Operations
- Send promotional materials about products and events (with your consent)
- Coordinate with suppliers for order fulfillment
- Maintain business records and analytics
3. How We Share Your Information
We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
- Payment Processors: PayFast for secure payment processing
- Shipping Carriers: Courier services for order delivery
- Email Services: For sending transactional and service-related emails
3.2 Suppliers and Partners
- Product Suppliers: Your shipping information and order details for fulfillment
- Vehicle Dealerships: Your enquiry information when you request information about vehicles
- Partner Sites: Information necessary to coordinate vehicle listings and leads
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (court orders, subpoenas)
- Government or regulatory investigations
- Protection of our rights, property, or safety
- Prevention of fraud or criminal activity
3.4 Business Transfers
If Terrain Tactics 4x4 is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: Passwords are encrypted using industry-standard hashing algorithms
- Secure Connections: Data transmission is protected using SSL/TLS encryption
- Access Controls: Restricted access to personal information on a need-to-know basis
- Account Security: Failed login tracking and automatic account locking to prevent unauthorized access
- Security Monitoring: Continuous monitoring for suspicious activity and security threats
- Regular Updates: Security patches and updates applied to our systems
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the following rights:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to legal obligations)
- Right to Object: Object to processing of your personal information for specific purposes
- Right to Data Portability: Receive your personal information in a structured, machine-readable format
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at info@terraintactics4x4.co.za
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:
- Account Information: Retained while your account is active and for a reasonable period after closure
- Order Records: Retained for 5 years for tax and accounting purposes
- Payment Information: Transaction records retained as required by financial regulations
- Visitor Tracking Data: Typically retained for 12-24 months for analytics purposes
- Security Logs: Retained for 12 months or as required for security investigations
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
Types of Cookies We Use:
- Essential Cookies: Required for website functionality, including session management and authentication
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser. Note that disabling cookies may affect website functionality.
8. Third-Party Services
Our website may contain links to third-party websites and services, including:
- PayFast payment gateway
- Social media platforms (YouTube, TikTok)
- Partner dealership websites
- Supplier websites
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this page
- Sending an email notification for significant changes (if you have an account)
We encourage you to review this Privacy Policy periodically.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
